Health Care Innovations
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HCI is a specialty consulting firm focusing on women's and children's services. The firm was founded by Mary Anne Graf in 1985 and now has a client base in 47 states and seven countries, with over 800 separate projects completed in women's services alone. The mission of HCI and Graf is to improve the quality of health care for women and children, which is accomplished through working with our clients.
Graf and HCI provide services primarily for health care organizations, hospitals and health care systems, from rural hospitals, community hospitals and systems, through tertiary and academic centers. Graf speaks and consults internationally, particularly in Asia.
| "You really know women's health. Just when we figured out you must be from marketing, you started talking clinical. And then the Internet and organizational behavior. We never put the pieces together the way we are now." |
Graf's outlook and services come from a rich blend of general health care strategic and business planning and implementation, as well as operations and facility planning and support.
HCI has the largest primary market research database in the US with women and families, and our early consultant background in organizational development pcontinues to provide the skills for successful, positive change.
Finally, if you work with Gen X and the new Millenials--today's incoming childbearing age, you had better know the Internet...and we do. We have the only health care-specific market research data on how women of all ages want fron the Internet, how they search for health care information, and how they find you.
In short, we bring the strategic perspective your board and administration will require, with the motivational skills and clinical, programmatic and ops experience your clinicians will demand.
| "We had no idea how vulnerable we were with payors. We thought as long as we were 'on the list,' everything was fine. And we thought that young couples think the same way we do. This was a huge wake-up call, and it certainly explained what had happened to our volumes." |
Throughout development, we focus on the people, programs, and processes that are critical to success, as well as the supporting facilities and marketing. When any one of these components is missing, programs do not succeed. However, people, programs and processes--the most important development element--bears far more weight in overall success than either facility or marketing.
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Why HCI?
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We specialize in women's and children's. It's all we do.
We are solidly founded on an interdisciplinary approach that combines business, finance, clinical knowledge, market research and organizational development principles.
We understand women's services; we are translators and facilitators. We make things happen.
| "Somehow, you make it OK and a lot easier to hear. |
Women's services is where some of the lowest revenues/case clash first with some of the highest expectations. We come from an experiential, very practical database on finance andpayor issues.
Our primary focus is on the people, programs, and processes that are critically important to successful service line development. We believe that facility development and marketing support--not lead--the development of people, programs and processes.
When we work with women's services, we focus on all of women's services, not just obstetrics. Our market research includes women from 13 to 96 years old, and we have the country's largest database on what we call the "Post Lamaze Woman," the woman in the 'boomer' age group who will drive health care decision-making for the next quarter century.
Much of our experience is with large health care providers and systems; we understand the complex issues facing these organizations at times of great change.
When we work with facility development in obstetrics, we are equally comfortable with LDR, LDRP, or HCI's unique LDR+ facility model for high acuity/high volume services.
We have a strong background in organizational development and positive change critical to achieve substantive, stable change.
We understand the Internet, it's capabilities and its limitations. We also understand how women use the Net, and how you can leverage this incredibly inexpensive resource to your advantage in women's services.
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